Join Our Team

Position Overview

The Account Director is responsible for the management and delivery of assigned business. Central to this role is managing the client relationship, understanding the client’s strategy, and overseeing the execution of all projects on-time and within budget.

ESSENTIAL FUNCTIONS:

Business Growth

Partner with clients to identify traditional and innovative solutions that drive brand growth which translate to organic growth for eNOVA, actively participate in strategic brand and tactical planning and contribute to the development of tactical plans

Client Management

Serve as primary liaison to the client and agency team for all client deliverables. Ensure all deliverables align to brand strategy. Prepare and lead weekly internal and client status meetings.  Review and provide feedback of the client deliverables to agency team, contribute to the development of scopes of work, identify opportunities for account growth, engage with clients to build and continue positive client relationship development.

Team Development

Provide mentorship for team members. Encourage training opportunities as needed.

Duties and Responsibilities

• Effectively leads the agency team and manages multiple projects from concept to delivery
• Communicates brand objectives and strategies
• Understands the brand clinical and market data (strengths, weaknesses), market research insights, strategic vision, brand challenges, and brand barriers to guide development and execution of tactics and strategic planning
• Understands the market landscape, the competitive landscape, and the customer ecosystem to guide and direct the team on tactical and content development and strategic planning
• Understands the client business goals and objectives, business processes and infrastructure, and business development plans
• Ensures all content and deliverables align to brand strategy and follows agency and client processes
• Coordinates and leads development of scopes of work, timelines, and project plans
• Ensures signed documents (SOW and contract) are executed prior to work beginning for each project
• Schedules, prepares for, and attends and leads client meetings
• Provides direction and supervises the assigned project management/implementation team.
• Attends and/or leads all internal status meetings
• Ensures accuracy, completeness, and on-time delivery of all ongoing projects
• Liaises with client to ensure contract deliverables meet and/or exceed client expectations.
• Tracks client budgets and reconciliations, including notifying Finance of projects for budgetary purposes and billing
• Alerts senior management to any program and/or project-directed changes by client. Keeps senior management informed of all risks, issues, out of scope and budget concerns.
• Identifies opportunities to improve/enhance existing initiatives that result in extending and/or expanding upon current project scope

Qualifications

• Knowledge and proven experience and understanding of promotional medical communications, including pharmaceutical marketing and scientific communications 7+ years preferred
• Demonstrated experience and success working in a collaborative, team environment
• Proven business acumen with a minimum of 2 years of client management experience
• Proven organizational skills, including the ability to work with a team to prioritize and multi-task
• Strong verbal, written, and presentation skills
• Excellent client management skills
• Highly motivated, self-starter
• Demonstrated proficiency with Microsoft Office (Excel, PPT, Word, Outlook etc)
• Bachelor’s degree in communications, business, marketing or life sciences or 10 years of related experience

Note:  Job descriptions are subject to change.

Position Overview

The Implementation Specialist will support the implementation leads for the end-to-end management of technology deliverables.  This role will be essential to ensure the consistent and timely implementation of projects.  The Implementation Specialist role will be the cornerstone in ensuring clear, accurate and timely deliverables of project requirements to internal and external stakeholders.

Duties and Responsibilities

• Develop and maintain system functional documents by client.
• Liaison with implementation and account leads to identify and define system material needs for designated clients.
• Responsible for development, updates, and overall maintenance of system materials for designated clients.
• Manage timelines and deliverables for all system materials and provide updates to the implementation and account leads.
• Assist implementation leads with managing and tracking overall project timelines
• Responsible for following the company standard operating procedures for material development and approval.
• Work with the editorial team following editorial standard operating procedures to ensure accuracy of materials.
• Assist Submission Specialist with coordinating system materials for client regulatory review
• Assist implementation and account leads with the administrative system configuration and maintenance.
• Assist the Director, Technology Operations with creating tasks for the development team via the development tracking tool (currently Jira).
• Work with the Director, Technology Operations to assign tasks to upcoming sprints to ensure committed timelines are achieved.
• Provide project updates to the implementation leads which including but is not limited to, overall status of the project, timeline trending, roadblocks, and escalations.
• Monitor, manage, and flag the progress of all projects in Jira.
• Generate reports on all Jira deliverables daily, weekly, and as they relate to current and future sprint plans.
• Lead daily discussions between the implementation team and the development team on project progression.
• Attend internal and external meetings as needed.
• Support virtual engagements as needed.
• Assist with system testing as needed.
• Assist Director, Technology Operations and Director, Technology Support to define and train organization on current and new system functionality.
• Assist Director of Technology Operations to track and maintain the list of system functionalities for the company as well as by client.

Qualifications

• Expert in managing a high volume of work in a fast-paced and ever-changing environment.
• Knowledge and proven experience and understanding of promotional medical communications, and speaker’s bureau.
• Demonstrated experience and success working in a collaborative, team environment.
• 3-5 years of experience is preferred.
• Proven organizational skills, including the ability to work with a team to prioritize and multi-task.
• Strong verbal, written, and presentation skills.
• Excellent client management skills.
• Highly motivated, self-starter.
• Demonstrated proficiency with Jira, Workfront, Microsoft Office (Excel, PPT, Word, Outlook etc.).
• Bachelor’s Degree preferred.

Note:  Job descriptions are subject to change.

Must have Medical Communications Agency Experience

Position Overview

This position is responsible for the design, development, and execution of PowerPoint presentations for new business, current projects and initiatives.  The Presentation Specialist develops the images used in a variety of creative projects and is responsible for the layout and formatting of materials in a variety of formats.

DUTIES AND RESPONSIBILITIES

• Supports and develops conceptual ideas and templates for client, in-house, and new business projects.
• Follow-up with internal teams to ensure that projects are completed according to deadlines.
• Organizes and prioritizes multiple activities to implement the direction provided. Gives updates and notice when deadlines will not be met.
• Provides additional support to team members.
• Updates to style guides for all eNOVA companies and clients when needed.
• Adheres to ACCME, OIG, PhRMA and any other client specific guidelines.
• Interacts with internal and external resources as needed for the project.

Qualifications

• Bachelor’s Degree
• Minimum of 1-2 years’ experience in PowerPoint
• Knowledgeable in infographics presentations
• Strong design abilities and proficiency in Adobe InDesign, PowerPoint, Photoshop, Info Graphics, Excel, Illustrator and Acrobat through Macintosh and PC computer systems; proficiency in Outlook/Entourage
• Excellent time management, organizational and communication skills, both oral and written
• Ability to complete multiple tasks and shift priorities easily in a high-volume work setting
• Flexibility in scheduling late afternoon to early evening support
• Strong design skills and the ability to work collaboratively in a team setting.

Note:  Job descriptions are reviewed annually and subject to change.